Q. What should I do if there is a bill or invoice included with my online scanned article?

Ignore all bills and invoices. Acquisition and delivery of materials through Interlibrary Loan and from High Density storage is a service of the Penn Library, provided free of charge to eligible Penn Faculty, students, and staff. The Penn Library absorbs most charges associated with acquiring material needed for your study and research.

Have more questions?  See our LibGuide!  http://guides.library.upenn.edu/resourcesharing