The Lippincott Library team recommends these PitchBook login troubleshooting possibilities:
- Have you created a PitchBook account through Penn? PitchBook access requires that you create an individual account using your university email address.
- Are you logging in at the Penn-branded PitchBook login page? You'll need to use the libraries' PitchBook access link every time you log in.
- Does PitchBook return an error about your IP address? If your computer is not connected to the campus network, try connecting to the University VPN before you log in to PitchBook. You can use an IP address lookup site to confirm your browser traffic is being routed through Penn's network.
- Did you graduate recently? Your access to library resources and services ends when you are transitioned from active student status in the university's systems. The library does not have the ability to extend access to library resources. There is a limited set of resources available to alumni through the Alumni Services portal.
- Was your last login during or before May? PitchBook does an annual account refresh that invalidates existing user accounts. It occurs at the end of May and requires that all users reset their accounts. To reset your account, click the Create an Account link on the Penn-branded PitchBook login page and follow the prompts.
If you're having trouble after trying these suggestions, contact the librarians at the Lippincott Library. Share the steps you take to log in, screenshots of any errors you received, and a description of the troubleshooting you've tried so far. Your librarians will work with you to restore your access.
